Privacy Policy

This Privacy Policy explains how Quantum Surgical Solutions (“QSS”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data in accordance with applicable laws of Pakistan, including principles recognized under the Prevention of Electronic Crimes Act (PECA) 2016 and generally accepted data protection standards.

This Privacy Policy applies to all users, customers, vendors, and visitors of our website and services.

1. Interpretation and Definitions

Unless the context otherwise requires, capitalized terms used in this Privacy Policy shall have the meanings assigned to them below.

Company refers to Quantum Surgical Solutions, LG-15 Mamoona Plaza, Mouj Dariya Road, Jain Mandir, Lahore, Pakistan.

Service refers to the website and related business services provided by QSS, accessible at www.qss-pk.com.

Personal Data means any information relating to an identified or identifiable individual.

Usage Data means data collected automatically through the use of the Service.

You / User / Customer means the individual or legal entity accessing or using the Service.

2. Collection of Personal Data

We may collect the following categories of information:

• Identity information (name, designation, organization) • Contact information (email address, phone number, physical address) • Transaction-related information (purchase inquiries, quotations, invoices) • Technical and usage data (IP address, browser type, access logs)

Personal Data is collected only when voluntarily provided by the User or automatically through lawful website operation.

3. Use of Personal Data

QSS uses Personal Data strictly for legitimate business purposes, including:

• Processing inquiries, quotations, orders, and service requests • Performing contractual obligations related to medical and surgical equipment supply • Customer communication and support • Regulatory, accounting, and audit compliance • Improving service quality and website performance

Personal Data shall not be sold or misused for unlawful purposes.

4. Commercial and Transactional Terms (Reference)

Certain commercial terms govern transactions conducted with QSS. These terms do not regulate data usage but are referenced here for transparency and contractual completeness. Full terms are issued separately as Terms & Conditions of Sale.

4.1 Payment Terms

All orders are processed strictly against advance payment unless otherwise agreed in writing by QSS.

4.2 Cancellation of Orders

Upon confirmation of a Purchase Order (PO), cancellation by the Customer shall attract a minimum deduction of thirty percent (30%) of the total order value as cancellation and re-stocking charges.

4.3 Price Validity

Quoted prices remain valid for fifteen (15) days from the date of quotation unless stated otherwise.

4.4 Delivery Timelines

• Ready stock: approximately 4–5 working days • Replenishment stock: approximately 3–4 weeks lead time

Delivery timelines are indicative and subject to logistics and supply chain conditions.

4.5 Force Majeure

QSS shall not be liable for delays or non-performance arising from events beyond its reasonable control, including government actions, shipment delays, foreign exchange restrictions, strikes, riots, war, fire, natural calamities, or similar force majeure events.

4.6 Service Exclusions

QSS shall not be responsible for damage or service requirements resulting from misuse, unauthorized repair, accidents, electrical fluctuations, acts of God, or modifications without written approval.

5. Data Sharing and Disclosure

QSS may share Personal Data only under the following circumstances:

• With service providers and logistics partners for order fulfillment • With regulatory authorities when legally required • With professional advisers (auditors, legal counsel)

All third parties are required to maintain confidentiality and data security.

6. Data Retention

Personal Data is retained only for as long as necessary to fulfill business, legal, regulatory, and contractual obligations. Records may be retained for statutory compliance under Pakistani law.

7. Data Security

QSS implements reasonable administrative, technical, and organizational safeguards to protect Personal Data against unauthorized access, loss, or misuse. While absolute security cannot be guaranteed, best industry practices are followed.

8. User Rights

Users may request access to, correction of, or deletion of their Personal Data by contacting QSS, subject to legal and contractual limitations.

9. Cookies and Website Analytics

The website may use cookies and similar technologies to improve user experience and analyze traffic. Users may disable cookies through browser settings, subject to reduced functionality.

10. External Links

Our website may contain links to third-party websites. QSS is not responsible for the privacy practices or content of such external sites.

11. Updates to This Privacy Policy

QSS reserves the right to update this Privacy Policy periodically. Changes shall be effective upon publication on the website.

12. Contact Information

For privacy-related inquiries, please contact:

Quantum Surgical Solutions
Website: www.qss-pk.com